Do you have a good understanding of customer fulfilment processes and operations procedures? Are fluent in Dutch & English or French & English (written and verbal)? Are you service minded as well as commercial? Do you want an independent role in a collaborative Customer Service team? Welcome to LyondellBasell!
This is LyondellBasell
LyondellBasell (NYSE: LYB) is one of the world’s largest plastics, chemical and refining companies and a member of the S&P 500. LyondellBasell (www.lyondellbasell.com) manufactures products at 55 sites in 17 countries. Our products and technologies are used to make items that improve the quality of life for people around the world including; packaging, electronics, automotive parts, home furnishings, construction materials and biofuels.
This is the role
As a Customer Service Representative within the CS team, you maintain and steer all order operations and liaise with adjacent departments to fulfil customer’s expectations of being supplied reliably. You are the first point of contact for our customers for all their enquiries on their orders and status and stock situation. This includes also services for the need of product forms (like COA, REACH, SDS etc.) or other topics when customers need assistance.
You also act as primary interface with Planning, Sales, Supply Chain, Logistics. Purchasing and Finance in order to serve the assigned customers in the most efficient and effective way and coordinate complaint handling with Sales for price corrections, with Logistics for transport complaints and Quality/Tech. Service for product quality related issues. Finally, you actively you participate in internal and external audits.
This is who you are
Customer service is totally your thing, after all you are a good communicator. You know how to prioritize your work in an efficient way. Multitasking is your second nature and you have a pro-active and commercial mindset. Delivering a high quality of service is important to you and you provide this service with a precise eye to detail. You thrive in a multicultural environment and you feel comfortable in an international environment.
This is what you bring
This is what we offer
We offer an environment where we encourage personal and professional growth and where you will be rewarded for your performance and results. You will have the possibility to work with specialists in all fields to develop innovative solutions and to extend your national and international network. In addition, we offer you a competitive salary package. You will receive a fixed term contract until July 2020 with the possibility of extension based on performance.
Would you like to apply? Send us your motivation and resume via the application button. Please feel free to What's App our Corporate Recruiter, Daniella Mahazri at +31-6-30 30 13 30 for any additional information.
Acquisition due to this vacancy is not appreciated.
Keywords: Customer Service Representative, Dutch, French, English, Customer Service, Customer Service Administration, Microsoft Outlook, Office Word, Excel, SAP, SalesForce, Customer Care