Customer Experience Consultant - Ocean
- Rotterdam
At Maersk, we have a vision of becoming The Global of container logistics - connecting and simplifying our customers' supply chains. You will join a truly ground-breaking journey striving to continuing to strengthen the focus to become a truly customer-centric company, serving our customers' individual needs. * Build a very good understanding of customers and market * Develop and maintain strong customer relationships * Provide solutions for customer issues and act as voice of customer in the organization * Act and communicate proactively whilst keeping customers informed of relevant topics * Take an active role in internal as well as external customer meetings together with /Operations etc * Uncover upselling and cross-selling opportunities which will be of value to our customers * Coordinate closely with other teams to ensure that agreed turn times are achieved for customer requests
At Maersk, we have a vision of becoming The Global of container logistics - connecting and simplifying our customers' supply chains. You will join a truly ground-breaking journey striving to continuing to strengthen the focus to become a truly customer-centric company, serving our customers' individual needs. * Build a very good understanding of customers and market * Develop and maintain strong customer relationships * Provide solutions for customer issues and act as voice of customer in the organization * Act and communicate proactively whilst keeping customers informed of relevant topics * Take an active role in internal as well as external customer meetings together with /Operations etc * Uncover upselling and cross-selling opportunities which will be of value to our customers * Coordinate closely with other teams to ensure that agreed turn times are achieved for customer requests
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